Terms & Conditions

General Terms & Conditions

General Terms

  • All product rate featured on the website subject to change from time to time.

Insurance Coverage

  • Please note that all tour, package & accommodation is not inclusive travel insurance. You are advise to obtain your on insurance coverage.


  • NON-REFUNDABLE - NO REFUND WOULD BE GRANTED. Please check the selected schedule information carefully before check out. Ticket purchases are final and are not refundable or changeable.
  • Passengers are obliged to comply and accept the company's final arrangements in the event for coach breakdown, causing delays in departure / arrival, change in seating arrangement or any other unforeseen circumstances that might be happened during the journey.
  • No cancellation allowed. Change of booking is possible subjected to approval. Kindly email us to raise the request.


  • If you choose to cancel within 48 hours before the start of your tour, no refunds will be granted. You can choose to change your tour departure to another date (subject to availability). Permission to do this up to 48 hours before departure.
  • Tours already booked cannot be cancelled and rebooked where special offers are made available. This applies to all trade shows and any other special offers that may be available.
  • We reserve the right to change our typical itineraries at any time and at our discretion.
  • We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.


Room Rate & Travel Package

  • Modification and Changes of Booking Details must be 7 Days advanced ( Low season) and 14 Days Advance (Peak Season) before the Actual Date of Arrival.
  • Cancellation Fee of 50% from the TOTAL AMOUNT on all Packages will be Charge if Cancellation is made within 2 Weeks ( Low Season) and 3 Weeks on ( Peak Season ) .
  • Package featured on the website is subject to availability and rates are quoted in Ringgit Malaysia (RM), Inclusive of 10% service charge.
  • Full payment is required prior to arrival.
  • Conservation fund is NOT included.
  • There will be NO refund or reduction of rates on any services provided in the package which is not utilized.
  • Full security deposit is required upon confirmation and all security deposit will be converted to Cancellation Charges should there be any cancellation.
  • We reserves the right to alter, amend, delete or add to the conditions or withdraw the package at any time without prior notice.
Our Brands & Services
Han Travel Pickup Dropoff Transfer
Han Travel HAN Rainforest Hotel
Han Travel Excursion Tour